Shop Policies

Handmade Ceramics

Every piece created by KROMB Ceramics is handmade individually in Budapest.

Due to the nature of handcrafted ceramics, variations in shape, dimensions, glaze movement, color, texture, firing marks, and surface details are natural and expected. These characteristics are part of the unique character of each piece and should not be considered defects.

Product photographs are provided to accurately represent each item. However, slight differences may occur due to the handmade process and variations in screen displays.

Orders

Orders are typically processed within 1-3 business days unless otherwise stated on the product page.

Customers will receive confirmation once an order has been dispatched.

Custom-made, commissioned, or personalized items may require additional production time.

Shipping

KROMB Ceramics currently ships to:

  • Hungary

  • European Union countries

All orders are carefully packaged using protective materials suitable for fragile ceramic products.

Estimated delivery times:

Hungary

1-3 business days

European Union

3-14 business days

Delivery times are estimates only and may vary depending on destination, customs procedures, carrier delays, weather conditions, and public holidays.

Returns & Refunds

As a small independent ceramics studio, KROMB Ceramics does not accept returns or offer refunds simply because a customer changes their mind, no longer wants the item, or expected natural handmade variations to be different.

Please carefully review all photographs, dimensions, descriptions, and product details before placing an order.

Returns, exchanges, or refunds may only be considered if:

  • The item arrives damaged during shipping;

  • The wrong item was shipped;

  • The item received materially differs from its description.

Natural variations resulting from the handmade ceramic process are not considered defects and do not qualify for a refund, return, or exchange.

Damaged Items

If an item arrives damaged, please contact KROMB Ceramics within 48 hours of delivery using the Contact page on this website.

Please include:

  • Photographs of the damaged item;

  • Photographs of the packaging;

  • Photographs of the shipping box.

After review, KROMB Ceramics may offer a replacement, repair, store credit, or refund where appropriate.

Claims submitted without photographs or outside of the 48-hour period may not be accepted.

Lost Parcels

Once an order has been handed over to the shipping carrier, KROMB Ceramics is not responsible for delivery delays caused by the carrier.

If a parcel appears lost, KROMB Ceramics will assist in opening an investigation with the shipping provider.

Product Care

Ceramics are fragile by nature and should be handled with care.

Avoid:

  • Dropping or impact;

  • Sudden temperature changes;

  • Improper use contrary to normal household use.

Damage caused by accidents, misuse, neglect, or improper care is not eligible for replacement or refund.

Contact

For any questions regarding orders, shipping, or products, please use the Contact page on this website.

KROMB Ceramics aims to respond to all enquiries as quickly as possible.

Thank you for supporting handmade ceramics and small-batch craftsmanship.